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Patient/Client Experience Survey

Patient/Client Experience Survey

The West Toronto Ontario Health Team (WTOHT) is a new way of organizing and delivering care connected to patients/clients in West Toronto from Lawrence Ave. West to the North, Ossington Ave. to the East, Lake Ontario to the South, and Etobicoke Creek to the West.

You have received services in West Toronto, we would like to get your feedback.

The survey will take approximately 5-10 minutes to complete.

Note: Individual responses are confidential and will not be shared. The aggregated results of the survey will be shared on the West Toronto OHT website - www.wtoht.ca.

In the last 12 months, when accessing seniors’ services, did you see the healthcare provider or someone else in a reasonable amount of time?

Yes

I did not see my regular healthcare provider in last 12 months

I don't know / I don’t remember

Do you know how to access services recommended by your healthcare provider?

Yes

I did not see my regular healthcare provider in last 12 months

I don't know / I don’t remember

When you see your regular healthcare provider or someone else, how often do they involve you as much as you would like in decisions about your care and treatment?

Always

Often

Sometimes

Rarely

Never

I don't know

In general, are you satisfied with the care you receive from your healthcare provider(s)?

Very well

Somewhat well

Not very well

Not at all well

I don’t know

In general, do your healthcare providers encourage you to bring someone with you to your appointments?

Always

Often

Sometimes

Rarely

Never

Not Applicable / I don’t know

In general, do you agree that you are provided with a safe healing environment when you need care?

Always

Often

Sometimes

Rarely

Never

I don’t know

Were you treated with respect when you last met by staff of health provider(s)?

Yes

I don't know / I don't remember

Would you recommend your health provider(s) to a friend and/or a family member?

Yes

I don't know / I don’t remember

Have you visited your family physician in the last 2 months?

Yes

I don't have a family physician

I don't know / I don’t remember

10.

Have you visited the emergency department in the last 12 months?

Yes

I don't know / I don’t remember

11.

Have you been hospitalized within the last 12 months?

Yes

I don't know / I don’t remember

12.

What type of new services have you received within the last 6 months?

Adult day programs: part-day or full-day supervised activities in a group setting for dependent adults (eg. frail elderly, people with Alzheimer’s disease, or people with disabilities). Services may include leisure activities, meals, and personal care.

Falls prevention and/or exercise programs: Classes taught by a physiotherapist or other health professional, and focus on preventing falls in seniors; Exercise help seniors stay active and improve and maintain balance, strength and mobility.

Home maintenance programs: this program offers funding for low-income seniors who require health or safety repairs or accessibility modifications to their homes

Personal Support Services: encompass such care as grooming, dressing, bathing, transferring, bed care, medication compliance, simple wound dressings, blood sugar and blood pressure monitoring and respite care

Meals on Wheels Program: services include nutritious meals delivered to your door

Congregate Dining: meal programs for independent older adults, offering affordable meals in a social setting

Health promotion and education: they are designed to improve health literacy, including improving knowledge, and developing life skills which are conducive to individual and community health

Services at home or in the community: services such as nursing, wound care, physiotherapy and others provided by Home and Community Care Support Services (previously known as CCAC)

Other, please indicate

13.

If you did not receive these services (you selected in Q12) , would you have visited the emergency department at the hospital?

Yes

I don't know

14.

Do you have any suggestions on how your healthcare experience could be improved in Mimico?

Maximum 255 characters

0/255

15.

How old are you?

45-64 years old

65-74 years old

75-84 years old

85 years old or older

Prefer not to answer

16.

Select the gender category you identify with

Woman

Man

Trans woman

Trans man

Two-Spirit

Prefer not to answer

Another gender identity (Please specify)

17.

Select the sexual orientation you identify with

Bisexual

Heterosexual (Straight)

Homosexual (Gay/Lesbian)

Queer

Two-Spirit

Prefer not to answer

Another sexual orientation (Please specify)

18.

Select the race(s)/ethnicity(ies) you identify with. (Please select all that apply).

Asian – East (e.g., Chinese, Japanese, Korean)

Asian – South East (e.g., Malaysian, Filipino, Vietnamese)

Asian – South (e.g., Indian, Pakistani, Sri Lankan)

Indo-Caribbean (e.g., Guyanese with origins in India)

Middle Eastern / North African (e.g., Algerian, Iranian, Lebanese)

Black – Sub-Saharan African (e.g., Ghanaian, Kenyan, Somali)

Black – North American (e.g., Canadian, American)

Black – Caribbean (e.g., Barbadian, Jamaican)

Latin American / Hispanic (e.g., Argentinean, Chilean, Salvadoran)

First Nations (Status/Non-Status Indian)

Inuk/Inuit

Métis

White – European (e.g., English, Italian, Russian)

White – North American (e.g., Canadian, American)

Prefer not to answer

You do not have an option that applies to me. (Please specify).

19.

In what language are you most comfortable receiving your care?

English

French

I am most comfortable in another language. (Please specify).

20.

Please provide your postal code

Maximum 255 characters

0/255